Shipping & Delivery Policy

At Paul Smith Leather, we are committed to delivering quality leather products to our customers as safely and efficiently as possible.

This Shipping & Delivery Policy explains how we process, package, and ship orders placed through our website, https://paulsmithleather.com/.

Please read this policy carefully before placing an order.

1. Shipping Destinations

Paul Smith Leather may offer domestic and international shipping depending on product availability and destination.

Available shipping destinations and delivery options will be displayed during checkout.

Shipping availability may vary depending on the destination country, shipping carrier, customs regulations, and applicable restrictions.

If shipping is unavailable to your location, please contact us for assistance.

2. Order Processing Time

Orders are processed after successful payment confirmation.

Our standard order processing time is generally 3–5 business days for ready-made products.

Custom-made and personalized leather products may require additional production time depending on:

  • Product type and design.
  • Customization requirements.
  • Leather material and color selection.
  • Engraving or personalization requests.
  • Production workload and material availability.

Estimated production or processing times may be communicated on individual product pages or through customer support.

Please note that processing time is separate from shipping and delivery time.

Orders are generally not processed on weekends or public holidays.

3. Shipping and Delivery Estimates

Delivery times depend on the destination, shipping service, carrier operations, customs clearance, and other circumstances.

Estimated delivery times may be displayed during checkout or communicated through shipping notifications.

Any delivery time provided is an estimate unless a specific delivery commitment is expressly confirmed.

International shipments may require additional time due to customs inspections, import procedures, or local delivery arrangements.

4. Shipping Charges

Shipping charges are calculated based on factors such as:

  • Delivery destination.
  • Package weight and dimensions.
  • Shipping method.
  • Shipping carrier.
  • Applicable international shipping charges.

The applicable shipping cost will be displayed during checkout before payment is completed, where available.

If additional shipping arrangements are required, we will communicate them to the customer before proceeding.

5. Order Confirmation and Tracking

After successfully placing an order, customers may receive an order confirmation email containing their purchase details.

Once the order has been shipped, tracking information may be provided through email or another available communication method.

Customers can use the tracking number to check the shipment's progress through the relevant shipping carrier.

Please allow some time for tracking information to become active after shipment.

6. International Shipping and Customs Duties

International orders may be subject to customs duties, import taxes, tariffs, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise during checkout or required by applicable law:

  • Customers are responsible for applicable import duties and taxes.
  • Customs charges are determined by the destination country's authorities.
  • Customs clearance times are outside our direct control.
  • Customers are responsible for complying with applicable import requirements.

We recommend checking your country's import regulations before placing an international order.

Paul Smith Leather cannot guarantee that international shipments will be cleared without additional charges or delays.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

Please carefully verify:

  • Full recipient name.
  • Street address.
  • City and postal code.
  • State or province.
  • Country.
  • Contact phone number, where required.

If you notice an error in your shipping information, contact us as soon as possible.

We will make reasonable efforts to correct shipping details before an order is dispatched.

Once an order has been shipped, address changes may not be possible or may involve additional carrier charges.

8. Delayed Shipments

Although we make reasonable efforts to process and ship orders on time, delivery delays may occur due to circumstances beyond our reasonable control.

These may include:

  • Shipping carrier delays.
  • Customs inspections or clearance procedures.
  • Severe weather conditions.
  • Natural disasters.
  • Public holidays.
  • Transportation disruptions.
  • Government restrictions.
  • Other unexpected events.

If your shipment appears delayed, please check the tracking information first.

You may also contact our customer support team for assistance.

If we become aware of a delay affecting a promised shipping date, we will communicate the available options and any legally required cancellation or refund rights.

9. Lost or Missing Packages

If your tracking information indicates that a package is lost, or your order has not arrived within the expected delivery timeframe, please contact us.

We may work with the shipping carrier to investigate the shipment.

To help us investigate, please provide:

  • Your order number.
  • Shipping confirmation or tracking number.
  • Delivery address.
  • Any relevant delivery information.

We will review the situation and work toward an appropriate resolution in accordance with applicable law and the shipping carrier's procedures.

10. Damaged Packages

We take reasonable care when preparing and packaging our leather products for shipment.

If your order arrives damaged, please contact us within 7 days of delivery and provide:

  • Your order number.
  • Clear photographs of the damaged product.
  • Photographs of the packaging, if damaged.
  • A brief description of the issue.

We will review your claim and determine an appropriate solution, which may include a replacement, repair, refund, or another remedy where applicable.

Please retain the original packaging until the issue has been reviewed.

11. Multiple Products and Separate Shipments

If an order contains multiple products, items may occasionally be shipped separately depending on production schedules, product availability, or fulfillment arrangements.

If separate shipments are necessary, customers may receive different tracking numbers.

Custom-made products may also be dispatched separately from ready-made items.

12. Custom-Made Product Shipping

Certain Paul Smith Leather products are made or personalized according to individual customer requirements.

Custom products may require additional time for production, inspection, and packaging before shipment.

Customers should review all customization details, including:

  • Product measurements.
  • Leather colors.
  • Personalization and engraving.
  • Design specifications.
  • Other requested modifications.

Any estimated production time provided for custom products is separate from the estimated shipping time.

We will make reasonable efforts to communicate relevant production and shipping updates.

13. Shipping Restrictions

Some products or destinations may be subject to shipping restrictions under applicable laws, carrier policies, or customs regulations.

We reserve the right to decline or cancel an order when shipment is prohibited or cannot reasonably be completed.

Products involving firearm-related accessories, knife accessories, or other regulated items may be subject to additional destination-specific restrictions.

Customers are responsible for ensuring that their purchases and imports comply with applicable laws.

14. Delivery Address and Failed Delivery Attempts

Customers should ensure that someone is available to receive the package when required by the shipping carrier.

If a delivery attempt fails due to an incorrect address, unavailable recipient, or other customer-related issue, additional delivery or reshipping charges may apply where permitted by law.

If a package is returned to us, we will contact the customer to discuss the available options.

15. Contact Us

If you have any questions about shipping, delivery, tracking, or an existing order, please contact us:

Paul Smith Leather

Email: paulleathershop@gmail.com

Website: https://paulsmithleather.com/

Please include your order number when contacting us about a shipment.

Thank you for shopping with Paul Smith Leather. We appreciate your trust and look forward to delivering quality leather craftsmanship to you.