Return & Refund Policy

At Paul Smith Leather, we take pride in providing quality leather products and customer satisfaction. We want you to be happy with your purchase.

If you are not completely satisfied with your order, please review our Return & Refund Policy below to understand the conditions and procedures for returns, exchanges, and refunds.

1. Return Eligibility

Customers may request a return within 10 days of receiving their order, subject to the conditions outlined in this policy and applicable consumer protection laws.

To qualify for a return:

  • The product must be unused and in its original condition.
  • The product must not show signs of wear, damage, or misuse.
  • The product should be returned with its original packaging, where reasonably available.
  • Proof of purchase or an order number must be provided.
  • The return request must be submitted within the applicable return period.

All return requests are subject to review and approval.

2. Non-Returnable Products

Because many of our products are handmade and may be customized according to individual customer preferences, certain products may not be eligible for returns due to a change of mind.

Non-returnable items may include:

  • Custom-made rifle slings.
  • Personalized leather belts.
  • Engraved wallets.
  • Custom knife sheaths.
  • Personalized holsters and belts.
  • Custom guitar straps.
  • Products made with special colors, sizes, designs, or measurements requested by the customer.
  • Products personalized with customer-provided names, initials, or text.

This restriction does not affect any rights or remedies customers may have under applicable consumer protection laws, including rights relating to defective, damaged, misdescribed, or incorrectly supplied products.

3. Damaged, Defective, or Incorrect Products

We carefully aim to ensure that every order meets our quality standards.

If you receive a product that is:

  • Damaged during delivery.
  • Defective or faulty.
  • Different from the product you ordered.
  • Incorrectly customized compared to your approved order details.

Please contact us within 7 days of receiving your order.

To help us review your request, please provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs showing the problem.
  • Any other information reasonably needed to investigate the claim.

After reviewing your request, we will work with you to find an appropriate solution, which may include a replacement, repair, refund, or other remedy as required by applicable law.

4. Custom-Made and Personalized Products

At Paul Smith Leather, some products are made or customized according to individual customer requirements.

Customers are responsible for carefully reviewing all customization details before submitting an order, including:

  • Product size and measurements.
  • Leather color and material selection.
  • Engraved names, initials, or text.
  • Design and customization instructions.
  • Other personalized specifications.

Once production has started, changes or cancellations may not be possible.

Custom-made or personalized products are generally not eligible for returns or exchanges simply because a customer changes their mind or no longer wants the product.

However, if a custom product is defective, damaged, incorrectly made, or does not match the agreed specifications, please contact us so we can review the issue and provide an appropriate remedy.

Nothing in this section limits rights that cannot legally be excluded.

5. Exchanges

If you would like to exchange an eligible product, please contact our customer support team before sending the item back.

Exchanges may be considered depending on:

  • Product availability.
  • The condition of the returned product.
  • The nature of the requested exchange.
  • Whether the product is customized or personalized.

Custom-made products may not qualify for exchanges due to their individual specifications, except where an appropriate remedy is required by applicable law.

6. Refund Policy

Once an eligible returned product has been received and inspected, we will notify you whether your refund request has been approved.

If approved:

  • Refunds will generally be issued to the original payment method.
  • Processing times may vary depending on your payment provider or financial institution.
  • Original shipping charges may not be refundable for ordinary change-of-mind returns, except where required by law or where the return results from our error.
  • Any applicable refund amount will be communicated to the customer.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

7. Return Shipping Costs

For ordinary change-of-mind returns, customers are generally responsible for the cost of return shipping.

If a product is damaged, defective, incorrectly supplied, or otherwise requires a remedy due to our error, we will arrange or cover reasonable return shipping costs as required by applicable law.

We recommend using a shipping service that provides tracking information when returning an item.

Paul Smith Leather is not responsible for return packages lost in transit before they reach us, except where applicable law provides otherwise.

8. How to Request a Return

To request a return, exchange, or refund, please follow these steps:

Step 1: Contact us by email at paulleathershop@gmail.com.

Step 2: Include your order number and the reason for your return request.

Step 3: Attach photographs if the product is damaged, defective, or incorrect.

Step 4: Wait for our response and return instructions before shipping the product back.

Step 5: If your request is approved, carefully package the product and send it using the provided return instructions.

Please do not send products back without contacting us first.

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not entered production or shipping may be eligible for cancellation.

However, custom-made or personalized orders may not be cancellable once production has started.

Orders that have already been shipped cannot normally be cancelled and must follow the applicable return procedure, subject to consumer rights.

For more information, please contact our customer support team.

10. International Returns

Paul Smith Leather may serve customers in different countries.

For international returns:

  • Customers should contact us before shipping any item back.
  • Return shipping arrangements must be approved in advance.
  • Customs duties, import taxes, and other international return charges will be handled in accordance with applicable laws and the agreed return arrangements.
  • Customers should use a trackable shipping service whenever possible.

Any mandatory consumer rights applicable to international purchases remain unaffected by this policy.

11. Refund Processing Time

After an approved return has been received and inspected, we aim to communicate the outcome within a reasonable timeframe.

Once a refund is approved and issued, the time required for the funds to appear in your account depends on your payment provider or financial institution.

If you have not received an expected refund, please contact us.

12. Contact Us

If you have questions about returns, exchanges, or refunds, please contact us:

Paul Smith Leather

Email: paulleathershop@gmail.com

Website: https://paulsmithleather.com/

Please include your order number in all return-related communications so we can assist you more efficiently.

Thank you for choosing Paul Smith Leather. We appreciate your trust and are committed to providing quality leather products and helpful customer service.